Frequently Asked Questions

  • What is Direct Access Testing?
  • I feel healthy, why should I get tested?
  • Do I have to see my doctor or physician to get tested?
  • When do I receive my results?
  • Are my results kept confidential?
  • Our return policy?
  • Our refund policy?
  • Our cancellation policy?
  • Our delivery/shipping?
    • What is Direct Access Testing?
      What is Direct Access Laboratory Testing? Simply put, it is a new concept in laboratory testing. With Direct Access testing at LabSafe, you, the consumer, can learn about available lab tests and decide if you want to be tested. At LabSafe, a trained counselor can assist you in selecting the appropriate tests, and you may also order on-line. Call LabSafe.com today toll free at 888-333-LABS (5227) to arrange your testing!

    • I feel healthy, why should I get tested?
      Because many serious medical conditions such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for years. Some people may be carriers of Sexually Transmitted Diseases (STDs) and not even know. Early detection is your best defense. A simple blood test can indicate what is happening to assist you in reversal of potential problem areas, and establish a baseline of your normal ranges for which future tests can be monitored.

    • Do I have to see my doctor or physician to get tested?
      No. More and more consumers are realizing that they need to take control of their own health each day. Direct-to-consumer testing programs offer greater participation in one's own healthcare. Physicians often refer patients to LabSafe.com for this very reason. They know LabSafe offers you the same labs that physicians and hospitals use, which are certified and regulated by the appropriate governmental agencies.

    • When do I receive my results?
      Lab testing is a suprisingly fast process, remember you are going directly to the source. You can expect to receive the results within just three to five days after your blood is drawn. Need a faster response? Call LabSafe.com at 888-333-LABS (5227) to check the status of your report.

    • Are my results kept confidential?
      Absolutely. We respect your privacy and will always maintain confidentiality. You are the only one who receives the results unless you specifically direct us otherwise. Not even your insurance company will obtain results from LabSafe.com and/or it's associates unless you direct us to do so. For more information about we protect your privacy, visit our privacy policy page. Please note that for HIV testing, some state's laws require that a postive result be reported. However, LabSafe.com will take extraordinary steps to keep your name and other identifying information (such as date of birth, gender, etc.) out of that report. This is our mission, our goal, and our promise to you.

    • Our return policy?
      LabSafe.com provides lab testing services so a return policy is not applicable to our company.

    • Our refund policy?
      Partial refund available 21 days from purchase date. After this date no refunds.LabSafe.com provides partial refunds available 21 days from purchase date. After this date no refunds.

    • Our cancellation policy?
      LabSafe.com provides a same day cancellation order policy. After that time, our shipping and doctors will deducted from the order amount and the remaining refund will be processed within 21 days.

    • Our delivery/shipping?
      LabSafe.com ships only to clients in the U.S.A. nationally excluding NY, NJ, and RI.

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